Digital delivery policy
Effective 20 October 2026
Digital delivery only
Frozen Scripts sells downloadable software and game-server assets. No parcel, postal delivery or physical shipping charge applies to these products.
When your order becomes available
Standard catalog resources are normally added to the purchasing account after the payment provider confirms a successful payment. Payment authorisation alone may not be enough where payment is still pending. Delivery operates automatically, but we do not guarantee that every payment method or technical check completes immediately.
Where to find your files
Sign in with the account used for the purchase and open Downloads. Where the resource uses a license key, consult your account license information and the product's installation instructions. Download links may expire for security reasons; return to your account to request a fresh authorised link. An expired link does not by itself cancel your purchase.
Requirements
You need internet access, sufficient storage and an appropriate FiveM server setup. Product pages identify applicable frameworks, dependencies and restrictions. Files do not include a FiveM hosting subscription or a GTA V license unless expressly stated. Keep a backup of your configurations before installing updates.
Missing or inaccessible downloads
Check whether payment completed and whether you are signed in to the correct account. If files, access or license details are missing, contact us with the order reference. We will investigate and supply access or apply the remedies in the refund policy. You are not required to repurchase a resource to report a delivery failure.
Custom work
Any custom project needs a separately agreed written scope, price and delivery schedule. Catalog delivery times do not automatically apply to bespoke work. No separate custom-order cancellation restriction overrides mandatory consumer rights.
Contact [email protected] for order, refund, privacy and legal enquiries. You can also open a support ticket through our Discord community at https://discord.gg/qyn3Ccnxdt. Never send passwords, payment-card details or private license keys in public channels.