Refund policy

Our approach

Once you download or access a digital product, we do not offer voluntary change-of-mind refunds. This does not affect mandatory consumer rights, including remedies for defective or undelivered content. Any loss of a statutory withdrawal right applies only when the legally required consent, acknowledgement and confirmation have been obtained. There is no physical item to return. Duplicate payments, failed delivery and product defects are addressed below.

Duplicate payments

If you were charged more than once for the same intended purchase, contact us with the order or transaction references. We will investigate and refund the duplicate amount where the duplicate charge is confirmed.

Failed delivery

Check your account downloads and the status of your payment. If payment is confirmed but access is missing, contact us. We will restore access or provide the content without undue delay. If we cannot supply it, we will refund the affected purchase. Where the law allows immediate termination or another remedy, you do not have to wait for an additional delivery attempt.

Defects and content that does not match the description

Tell us what is wrong and, where reasonably available, the relevant framework version, server build and error details. Share only information needed to diagnose the issue. We will provide the remedy required by law, which may include bringing the resource into conformity without charge, within a reasonable time and without significant inconvenience. If this is impossible, unsuccessful, unduly delayed, or the defect otherwise gives you a right to a price reduction or termination, the appropriate reduction or refund will be provided. Reporting a serious defect does not require you to accept repeated unsuccessful fixes.

Change of mind and statutory withdrawal

We do not offer an additional voluntary change-of-mind guarantee. Mandatory consumer withdrawal rights still apply. For EU/EEA consumers, a withdrawal period may apply to an online purchase. For paid digital content supplied without a physical medium, loss of that right depends on performance beginning and all applicable legal conditions being met, including prior express consent, acknowledgement of the loss of the right, and the required contract confirmation. Merely placing an order, ticking general terms or downloading without the required process is not automatically sufficient. Where the exception does not apply, eligible consumers generally have 14 days from contract conclusion to notify withdrawal, subject to applicable extensions or national rules. Rights concerning defective content remain separate.

How to ask

Email [email protected] with your order reference, product and a short explanation. For statutory withdrawal you may send an unambiguous statement; our suggested form is optional. Do not send full card numbers or account passwords. Discord can help with troubleshooting but does not replace your right to send a legal notice by email or post.

Refund method and access

Refunds are returned using the original payment method unless you expressly agree otherwise and without a refund fee. Statutory refunds will be made within the applicable legal deadline; for eligible withdrawal, generally within 14 days after we receive your notice. Your bank or payment provider may take additional processing time. We will explain any agreed partial refund. Following full refund and termination of the affected resource license, you must stop using it; the resource's downloads and license may be disabled. We will not remove access to unrelated purchases.

Optional withdrawal notice

Send your notice to [email protected]. State that you wish to withdraw from your purchase and include the product or order reference, purchase date, your name and address, and the date of your notice. You do not have to use a specific form.

Contact [email protected] for order, refund, privacy and legal enquiries. You can also open a support ticket through our Discord community at https://discord.gg/qyn3Ccnxdt. Never send passwords, payment-card details or private license keys in public channels.