Contact information
Effective 20 October 2026
Store
Frozen Scripts operates from the Netherlands.
Contact us about orders, payment issues, refunds, privacy requests or other questions about Frozen Scripts.
Discord support
Join the Frozen Scripts Discord for product questions, installation help and technical troubleshooting. Open a support ticket rather than sharing order information in public channels.
Help us find your order
Include your order reference, the product name and a short description of the issue. For technical problems, include your framework, server build and relevant error messages where available. Never send account passwords, full payment-card details or private license keys in public messages.
Downloads and documentation
Purchased resources are available in your account downloads. Check our documentation and frequently asked questions for installation and delivery information.
Refunds and privacy
You can send refund requests, withdrawal notices and privacy enquiries by email. You do not need to join Discord to contact us about your legal rights. See our refund policy and privacy policy for details.
Support availability
Digital delivery is automated after payment confirmation. Staff replies depend on availability and the nature of the request; automated delivery does not mean live support is available at all times.